COVID-19, Coronavirus
Information and Protocol

We want to support you, our Apex family, during this challenging time. Below is information to help guide you whether you are coming in for an appointment or simply would benefit from additional resources.

Please note, this page will be continuously updated to reflect any changes to our policy and procedures.

Dermatology appointments, emergency protocol for COVID-19

Per the Governor’s order, we will be welcoming back dermatology patients in-office beginning on May 1st.

The safety of our patients and staff remains top priority, and we know the threat and danger of COVID-19 is far from gone. Therefore, we have put in place additional guidelines for both patients and staff.


Virtual Visits remain available to you: We are proud that we were able to quickly adapt and offer TeleDermatology to our patients during this challenging time. The process is simple and accessible to just about everyone. If you prefer to stay home, TeleDermatology is a great way for you to do so while also keeping your skin healthy. You will see the same expert board-certified dermatologists through TeleMed that you will in-office.

In-office appointments

While TeleDermatology is the best choice for some, in-office visits are best for others. With the limitations on in-office visits lifted, you may now choose to come in-office for any dermatology need.

Please be aware, however, that we have implemented changes to ensure the health and safety of our patients, our staff, and our community at-large.

Face coverings are required: All patients must wear a face mask, bandana, or scarf. You will see that all staff will be wearing face masks as well. This is an important precaution to help prevent the spread of the virus.

Temperature will be taken upon arrival: Upon arrival at your appointment you will be screened with several questions and your temperature will be taken. This is for your safety, as well as for all other patients and staff, and the community at large.

Our staff is also being screened daily.

Social distancing and capacity limit: To make it easier to maintain social distance while in our office, we have placed decals on the floor marking spaces 6 feet apart in any communal areas, as well as arrows to direct the traffic flow. Chairs are spaced apart in the waiting areas and are cleaned in between every patient.

Additional sterilization protocols are being followed by staff to ensure cleanliness and safety throughout the office including exam rooms, the lab, and the waiting room.

We will also be limiting the total number of people in the office at any given time to half of normal capacity. Our teams will manage this with the schedule, so please rest assured that if you are scheduled to be seen, we will be seeing you.

If possible, please attend the appointment by yourself.

Key information about COVID-19

What is COVID-19?

COVID-19 is a new virus strain, first identified in Wuhan, China, that began in humans in December 2019.

Health experts are closely monitoring the situation because little is known about this new virus and it has the potential to cause severe illness, pneumonia, and death. The most vulnerable groups are the elderly and those with certain pre-existing conditions.

How does COVID-19 spread?

COVID-19 is primarily spread through respiratory droplets, which means to become infected, people generally must be within six feet of someone who is contagious. It is also possible that a person can get COVID-19 by touching a surface or object that has the virus on it and then touching their own mouth, nose, or eyes.

What are the symptoms?

The most common symptoms can include fever, cough, runny nose, and difficulty breathing. However, many patients are showing different symptoms such as fatigue and nausea. Additionally, 1 in 5 COVID-19 patients will have a skin rash. If you have a rash, please schedule a TeleDermatology appointment with us.

How long does it take for symptoms of COVID-19 to appear?

CDC believes that symptoms of COVID-19 may appear in as few as one day, or as long as 14 days after exposure.

How is COVID-19 treated?

There is currently no FDA approved medication for COVID-19. People infected with this virus should receive supportive care such as rest, fluids and fever control, to help relieve symptoms. Some patients can recover at home, while more serious cases will need treated in healthcare facilities.

How can I best protect myself?

  • Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use a hand sanitizer with at least 60% alcohol.
  • Avoid touching your eyes, nose and mouth.
  • Avoid shaking hands.
  • Stay home as much as possible, especially if you are sick or have been in contact with someone who is sick.
  • Get enough sleep, eat a healthy diet, drink plenty of liquids and exercise if you are able. These steps will strengthen your immune system and enable you to fight off infections easier.
  • Sanitize frequently touched objects and surfaces.
  • Stay up to date on safety recommendations.
  • Avoid close contact (within 6 feet) with non-immediate family members.

Where can I learn more?